# Review dispute

> A review dispute is a formal challenge to a review's legitimacy through the platform's own process, distinct from replying to it.

_Category: Policy · Updated 2026-08-15 · By Elizabeth Davis_

Source: https://happyreplies.com/glossary/review-dispute

Disputes succeed on policy grounds — no genuine experience, conflict of interest, personal information, off-topic content — and fail on the grounds owners most want to use, which is that the review is unfair or inaccurate.

Most platforms allow one dispute per review, so a poorly evidenced first attempt closes the door.

## In practice

Document first: dates, transaction records, why no matching customer exists. Submit once, with evidence, and reply publicly in the meantime.

## FAQ

### How long does a review dispute take?

Days to several weeks depending on platform, and most are declined. Plan on the review staying up.

## Related terms

- https://happyreplies.com/glossary/review-removal
- https://happyreplies.com/glossary/fake-review