# Review monitoring

> Review monitoring is the practice of detecting new reviews across all platforms promptly enough to respond within the useful window.

_Category: Practice · Updated 2026-08-15 · By Elizabeth Davis_

Source: https://happyreplies.com/glossary/review-monitoring

Failure here is the most common cause of a poor response rate — not unwillingness to reply but not knowing a review exists. Multi-platform businesses routinely discover reviews weeks late.

Native notifications differ wildly in reliability, and several platforms send nothing at all for certain review types.

## In practice

Centralise alerts rather than logging into each platform. Anything under four stars should reach a person the same day.

## FAQ

### How often should we check for new reviews?

Daily at minimum, or use alerts. The reply window that changes minds closes within about 48 hours.

## Related terms

- https://happyreplies.com/glossary/review-management
- https://happyreplies.com/glossary/response-time