# How to reply to Airbnb reviews (public response guide)

> Post a public response to any Airbnb guest review within 30 days. Etiquette for positive reviews, retaliation risk, and templates.

_Updated 2026-07-21 · By Elizabeth Davis_

Source: https://happyreplies.com/how-to/reply-to-airbnb-reviews

## TL;DR

You have 30 days from the review's publication to post a public response. Keep it short, factual, and never mention specifics that identify the guest. Retaliatory reviews violate Airbnb policy.

## Overview

Airbnb's mutual review system is unforgiving — you only get one shot to respond publicly. Here's how to make it count without triggering a policy violation.

## Steps

### 1. Open the review within 30 days

Airbnb.com → Profile → Reviews about you. After 30 days the response option disappears.

### 2. Never name the guest specifically

Airbnb's Content Policy prohibits identifying details. 'The guest' or 'you' — not first names or booking specifics.

### 3. Address facts, not feelings

Correct factual inaccuracies calmly. Emotional replies harm your Superhost eligibility.

### 4. Skip the response for glowing reviews

Most experienced hosts skip responses to 5-stars — a quiet review speaks louder than a defensive one.

## FAQ

### Can Airbnb remove a review?

Only if it violates the Content Policy — hate speech, extortion, or a mutual booking-error (guest booked wrong dates).

### Does a public response affect Superhost status?

Not directly — it's response rate on messages that counts, not review responses.