# How to reply to Booking.com guest reviews

> Post replies to Booking.com guest reviews from the Extranet. Score impact, response window, and templates for common complaints.

_Updated 2026-07-21 · By Elizabeth Davis_

Source: https://happyreplies.com/how-to/reply-to-booking-com-reviews

## TL;DR

Sign in to the Booking.com Extranet → Guest Reviews. You can reply publicly to any review. Replying within 7 days keeps you eligible for the Property Review Score highlights.

## Overview

Booking.com weights review score heavily in search placement. Fast, factual replies signal an attentive property and often nudge guests to update their rating.

## Steps

### 1. Open the Extranet

admin.booking.com → Guest Reviews. Filter by 'needs reply' to work through the queue.

### 2. Reply within 7 days

Faster replies get higher placement weight in Booking's response-time metrics.

### 3. Address the sub-scores

Booking guests rate cleanliness, staff, comfort, value, location, facilities separately. Address the specific low sub-score, not just the headline.

### 4. Never argue about the rating

Guests occasionally rate '6' while writing a rave review. Don't correct them publicly — thank them and move on.

## FAQ

### Can I get a Booking.com review removed?

Only for policy breaches (offensive language, personal data, extortion). Use the 'Report review' link — Booking's moderation team decides.

### Does my reply affect the review score?

The score itself doesn't change, but response rate and time affect your search placement.