# Airbnb review reply templates

> Six Airbnb host response templates that protect your Superhost status and keep future guests booking.

_Updated 2026-07-22 · By Elizabeth Davis_

Source: https://happyreplies.com/templates/platform/airbnb

## TL;DR

Airbnb gives hosts a 30-day window to post a public response. Keep replies warm, community-minded, and free of guest contact details. Never discuss private booking specifics in public.

## Overview

Airbnb reviews are central to a host's success. They affect search ranking, Superhost status, and guest confidence. These templates are written for hosts who want to reply professionally without breaching Airbnb's community standards or guest privacy.

## Platform rules

- Hosts can reply to reviews within 30 days of the review being posted.
- Replies are public and visible on your listing.
- Never share guest contact information or booking details in a reply.
- Do not use replies to retaliate, argue, or solicit off-platform bookings.
- Flag reviews that violate Airbnb's policies through the Resolution Center.

## Tone notes

Warm, personal, and host-like. Airbnb guests expect a human voice, not a corporate one. Acknowledge specifics without being defensive.

## Templates

### 5-star, great stay

> _Review:_ Amazing host, beautiful space, would definitely return.

> _Reply:_ Thank you so much, Priya. It was a pleasure hosting you and we'd love to welcome you back anytime. — Sam

### 3-star, mixed feedback

> _Review:_ Nice place but the Wi-Fi was spotty.

> _Reply:_ Hi Chris — thank you for the honest feedback. We've upgraded the router since your stay and added a mesh extender. Hope to host you again. — Sam

### 1-star, cleanliness

> _Review:_ Place was dirty and smelled like smoke.

> _Reply:_ Hi Nadia — I'm really sorry the space wasn't up to standard. Cleanliness is something we take seriously, and we've addressed this with our cleaning team. I'd welcome the chance to make it right. — Sam

### House-rules issue

> _Review:_ Host charged me for a broken glass I didn't break.

> _Reply:_ Hi Alex — I understand your frustration. We follow Airbnb's resolution process for any damage claims and are happy to discuss this through Airbnb directly. — Sam

### Fake / retaliatory

> _Review:_ Worst host ever, don't stay here.

> _Reply:_ Hi — we don't have a record of hosting a guest matching this review and have reached out to Airbnb for support. — Sam

### Follow-up after hosting again

> _Review:_ Second stay was even better than the first.

> _Reply:_ So glad you came back, Jamie. Hosting you twice means a lot. See you next time. — Sam

## FAQ

### How long do I have to reply to an Airbnb review?

Hosts have 30 days from when the review is posted to submit a public response.

### Can I ask a guest to change their Airbnb review?

No. Airbnb prohibits any attempt to manipulate reviews, including asking guests to change or remove them.

### Should I reply to every Airbnb review?

Reply to negative and mixed reviews, and a selection of positive ones. Consistent, thoughtful responses build trust with future guests.