# Airbnb review reply templates for bakeries > Six Airbnb review reply templates written for bakeries — the mechanics Airbnb actually enforces, the review shapes bakeries actually get, and what to avoid. _Updated 2026-08-15 · By Elizabeth Davis_ Source: https://happyreplies.com/templates/platform/airbnb/bakery ## TL;DR On Airbnb, reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. For bakeries that means craft-proud and specific about the bake. Reference the process — proving, hydration, batch times. ## Overview Bakeries collect a specific set of review shapes, and Airbnb handles replies differently to every other platform you are on. This page pairs the two: the mechanics of replying on Airbnb, the complaints bakeries actually receive, and six templates you can adapt in a couple of minutes. ## What Airbnb does with your reply - Reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. - The response appears under the review permanently and cannot be edited once submitted. - Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. ## What Bakeries reviews complain about - Sold out by mid-morning - Custom cake accuracy against the brief - Allergen labelling - Pricing on speciality loaves - Collection slot delays ## Tone Craft-proud and specific about the bake. Reference the process — proving, hydration, batch times. Host first name only — the platform's whole register is personal. ## Policy Airbnb removes responses that reveal guest personal information or that read as retaliatory. ## Templates ### Wedding cake > _Review:_ The cake was exactly what we described and tasted even better. > _Reply:_ Hi Priya — matching a described cake to the one on the table is the whole craft, and the flavour is the bit people forget to ask about. — Ellie, your host ### Sold out > _Review:_ Turned up at 11 and the sourdough was gone again. > _Reply:_ Hi Alex — sold out by 11 is a batch-size problem, not popularity we can be smug about. Pre-orders are now open for next-day collection. If you will give us another go, reply here and I will look after it personally. — Ellie, your host ### Allergen label > _Review:_ The label did not mention sesame and there was clearly sesame. > _Reply:_ Hi Nadia — a missing allergen on a label is the most serious thing that can go wrong in a bakery. Our labels were re-checked against every recipe this week. — Ellie, your host ### Cake brief > _Review:_ Ordered ivory and lemon, collected white and vanilla. > _Reply:_ Hi Chris — a cake that does not match the order form is our error at the bench. We refund the difference and re-bake. Please get in touch directly so we can close it out properly. — Ellie, your host ### Airbnb-specific: the mechanics reply > _Review:_ Great place overall, but a couple of things the listing did not mention. > _Reply:_ Hi Sam — thank you for coming back to this. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. That is on us to use properly, and from this week every bakerie review here gets a named reply. — Ellie, your host ### Escalation without a public argument > _Review:_ Worst experience I have had with any of the bakeries around here. Avoid. > _Reply:_ Hi Jordan — a review this strong deserves a proper conversation rather than a paragraph in public. Please email me directly and I will go through it with you line by line. Whatever we find, I would rather fix it than debate it here. — Ellie, your host ## FAQ ### How quickly should bakeries reply to Airbnb reviews? Within 24 hours for anything below four stars and within a few days for the rest. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. Consistency matters more than speed alone — a visible response rate reassures the next reader as much as any single reply. ### Can I get a bad Airbnb review removed? Only if it breaks the platform's content policy — fake, off-topic, defamatory, or containing personal data. A review that is simply harsh is not removable, and the reply is the tool you actually have. Airbnb removes responses that reveal guest personal information or that read as retaliatory. ### What should a bakerie never put in a Airbnb reply? Airbnb removes responses that reveal guest personal information or that read as retaliatory. Beyond policy, avoid re-litigating the facts in public: readers score the tone of the reply, not who was right. ### Should the reply be signed by a person? Host first name only — the platform's whole register is personal. An anonymous reply from "the team" reads as automated to the exact audience you are writing for, and it removes the accountability that makes a service-recovery reply work.