# Airbnb review reply templates for B&Bs and guesthouses > Six Airbnb review reply templates written for B&Bs and guesthouses — the mechanics Airbnb actually enforces, the review shapes B&Bs and guesthouses actually… _Updated 2026-08-15 · By Elizabeth Davis_ Source: https://happyreplies.com/templates/platform/airbnb/bnb ## TL;DR On Airbnb, reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. For B&Bs and guesthouses that means personal and hosted. Guests choose a B&B for the host, so the reply should sound like the person who cooked breakfast. ## Overview B&Bs and guesthouses collect a specific set of review shapes, and Airbnb handles replies differently to every other platform you are on. This page pairs the two: the mechanics of replying on Airbnb, the complaints B&Bs and guesthouses actually receive, and six templates you can adapt in a couple of minutes. ## What Airbnb does with your reply - Reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. - The response appears under the review permanently and cannot be edited once submitted. - Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. ## What B&Bs and guesthouses reviews complain about - Breakfast timing and choice - Bathroom size versus the photos - Parking availability - Check-in flexibility - Thin walls between rooms ## Tone Personal and hosted. Guests choose a B&B for the host, so the reply should sound like the person who cooked breakfast. Host first name only — the platform's whole register is personal. ## Policy Airbnb removes responses that reveal guest personal information or that read as retaliatory. ## Templates ### Delighted guest > _Review:_ Felt like staying with friends. Breakfast was the best of the trip. > _Reply:_ Hi Priya — that is exactly the stay we set out to run, and the breakfast compliment goes straight to the kitchen. — Ellie, your host ### Photo mismatch > _Review:_ The bathroom is much smaller than it looks in the listing. > _Reply:_ Hi Alex — if the photos set an expectation the room does not meet, that is on our listing. I've reshot the bathroom with a wide reference in frame. If you will give us another go, reply here and I will look after it personally. — Ellie, your host ### Parking > _Review:_ Nowhere to park and no warning before arrival. > _Reply:_ Hi Nadia — arriving with a car and nowhere to put it is a stressful start. Our pre-arrival email now leads with the parking situation. — Ellie, your host ### Noise > _Review:_ Heard the room next door all night. > _Reply:_ Hi Chris — thin walls are a real limitation of a period building and we should have flagged it. We now offer the rear rooms to light sleepers. Please get in touch directly so we can close it out properly. — Ellie, your host ### Airbnb-specific: the mechanics reply > _Review:_ Great place overall, but a couple of things the listing did not mention. > _Reply:_ Hi Sam — thank you for coming back to this. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. That is on us to use properly, and from this week every B&Bs and guesthouse review here gets a named reply. — Ellie, your host ### Escalation without a public argument > _Review:_ Worst experience I have had with any of the B&Bs and guesthouses around here. Avoid. > _Reply:_ Hi Jordan — a review this strong deserves a proper conversation rather than a paragraph in public. Please email me directly and I will go through it with you line by line. Whatever we find, I would rather fix it than debate it here. — Ellie, your host ## FAQ ### How quickly should B&Bs and guesthouses reply to Airbnb reviews? Within 24 hours for anything below four stars and within a few days for the rest. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. Consistency matters more than speed alone — a visible response rate reassures the next reader as much as any single reply. ### Can I get a bad Airbnb review removed? Only if it breaks the platform's content policy — fake, off-topic, defamatory, or containing personal data. A review that is simply harsh is not removable, and the reply is the tool you actually have. Airbnb removes responses that reveal guest personal information or that read as retaliatory. ### What should a B&Bs and guesthouse never put in a Airbnb reply? Airbnb removes responses that reveal guest personal information or that read as retaliatory. Beyond policy, avoid re-litigating the facts in public: readers score the tone of the reply, not who was right. ### Should the reply be signed by a person? Host first name only — the platform's whole register is personal. An anonymous reply from "the team" reads as automated to the exact audience you are writing for, and it removes the accountability that makes a service-recovery reply work.