# Airbnb review reply templates for cafes > Six Airbnb review reply templates written for cafes — the mechanics Airbnb actually enforces, the review shapes cafes actually get, and what to avoid. _Updated 2026-08-15 · By Elizabeth Davis_ Source: https://happyreplies.com/templates/platform/airbnb/cafe ## TL;DR On Airbnb, reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. For cafes that means bright, first-name, one concrete detail. Anything over 80 words starts to read corporate for a cafe. ## Overview Cafes collect a specific set of review shapes, and Airbnb handles replies differently to every other platform you are on. This page pairs the two: the mechanics of replying on Airbnb, the complaints cafes actually receive, and six templates you can adapt in a couple of minutes. ## What Airbnb does with your reply - Reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. - The response appears under the review permanently and cannot be edited once submitted. - Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. ## What Cafes reviews complain about - Missing items from a takeaway bag - Queue length at peak - Milk temperature and espresso extraction - Seating and power sockets - Inconsistency between baristas ## Tone Bright, first-name, one concrete detail. Anything over 80 words starts to read corporate for a cafe. Host first name only — the platform's whole register is personal. ## Policy Airbnb removes responses that reveal guest personal information or that read as retaliatory. ## Templates ### Regular's rave > _Review:_ Best flat white on the street and they know my order by Wednesday. > _Reply:_ Hi Priya — knowing the order by Wednesday is the whole job. Aisha called the flat white note out loud when I read this. — Ellie, your host ### Missing pastry > _Review:_ Paid for two pastries, got home with one. > _Reply:_ Hi Alex — a missing pastry is a wrecked morning and it's on us. Bag checks are back on at the hand-off point and your pastry is waiting whenever you're next in. If you will give us another go, reply here and I will look after it personally. — Ellie, your host ### Burnt shot > _Review:_ Coffee tasted burnt, milk was scalding. > _Reply:_ Hi Nadia — burnt and scalding means the grind drifted and the steam wand ran long. We re-dialled at open and re-briefed the bar. — Ellie, your host ### Queue at peak > _Review:_ Twenty minutes in line at 8.30am is too long for a coffee. > _Reply:_ Hi Chris — twenty minutes at the morning peak is us under-staffed, not you impatient. We've added a second bar hand from 7.30. Please get in touch directly so we can close it out properly. — Ellie, your host ### Airbnb-specific: the mechanics reply > _Review:_ Great place overall, but a couple of things the listing did not mention. > _Reply:_ Hi Sam — thank you for coming back to this. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. That is on us to use properly, and from this week every cafe review here gets a named reply. — Ellie, your host ### Escalation without a public argument > _Review:_ Worst experience I have had with any of the cafes around here. Avoid. > _Reply:_ Hi Jordan — a review this strong deserves a proper conversation rather than a paragraph in public. Please email me directly and I will go through it with you line by line. Whatever we find, I would rather fix it than debate it here. — Ellie, your host ## FAQ ### How quickly should cafes reply to Airbnb reviews? Within 24 hours for anything below four stars and within a few days for the rest. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. Consistency matters more than speed alone — a visible response rate reassures the next reader as much as any single reply. ### Can I get a bad Airbnb review removed? Only if it breaks the platform's content policy — fake, off-topic, defamatory, or containing personal data. A review that is simply harsh is not removable, and the reply is the tool you actually have. Airbnb removes responses that reveal guest personal information or that read as retaliatory. ### What should a cafe never put in a Airbnb reply? Airbnb removes responses that reveal guest personal information or that read as retaliatory. Beyond policy, avoid re-litigating the facts in public: readers score the tone of the reply, not who was right. ### Should the reply be signed by a person? Host first name only — the platform's whole register is personal. An anonymous reply from "the team" reads as automated to the exact audience you are writing for, and it removes the accountability that makes a service-recovery reply work.