# Airbnb review reply templates for restaurants > Six Airbnb review reply templates written for restaurants — the mechanics Airbnb actually enforces, the review shapes restaurants actually get, and what to a… _Updated 2026-08-15 · By Elizabeth Davis_ Source: https://happyreplies.com/templates/platform/airbnb/restaurant ## TL;DR On Airbnb, reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. For restaurants that means warm, first-person, and named. Answer the service beat the diner described, not the menu in general. ## Overview Restaurants collect a specific set of review shapes, and Airbnb handles replies differently to every other platform you are on. This page pairs the two: the mechanics of replying on Airbnb, the complaints restaurants actually receive, and six templates you can adapt in a couple of minutes. ## What Airbnb does with your reply - Reviews are double-blind for 14 days and your public response window closes 30 days after the review posts. - The response appears under the review permanently and cannot be edited once submitted. - Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. ## What Restaurants reviews complain about - Cold food or a split sauce - Long waits at the pass on weekend service - Allergen handling - Service charge surprises on the bill - A specific server named in the review ## Tone Warm, first-person, and named. Answer the service beat the diner described, not the menu in general. Host first name only — the platform's whole register is personal. ## Policy Airbnb removes responses that reveal guest personal information or that read as retaliatory. ## Templates ### Rave, special occasion > _Review:_ Booked for our anniversary and the whole night landed. The burrata was outstanding and Sofia looked after us all evening. > _Reply:_ Hi Priya — an anniversary night that lands makes ours too. I'll pass the burrata note to the pass and the Sofia note to Sofia herself. — Ellie, your host ### Cold main > _Review:_ The pasta arrived lukewarm and the sauce had split. > _Reply:_ Hi Alex — lukewarm pasta with a split sauce is a kitchen failure, not a bad night. I've been back through the hot-hold times with the pass this morning. If you will give us another go, reply here and I will look after it personally. — Ellie, your host ### 45-minute wait > _Review:_ Waited 45 minutes for a starter on a Saturday. > _Reply:_ Hi Nadia — 45 minutes for a starter is well outside anything we would call service. We were a cover down that night and that should not have been yours to absorb. — Ellie, your host ### Allergen slip > _Review:_ I told them I was coeliac and the bread came out on the shared antipasti plate. > _Reply:_ Hi Chris — a shared plate on a coeliac order is a hard fail. I have re-run the allergen brief with the whole floor and moved gluten-free orders onto separate service ware. Please get in touch directly so we can close it out properly. — Ellie, your host ### Airbnb-specific: the mechanics reply > _Review:_ Great place overall, but a couple of things the listing did not mention. > _Reply:_ Hi Sam — thank you for coming back to this. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. That is on us to use properly, and from this week every restaurant review here gets a named reply. — Ellie, your host ### Escalation without a public argument > _Review:_ Worst experience I have had with any of the restaurants around here. Avoid. > _Reply:_ Hi Jordan — a review this strong deserves a proper conversation rather than a paragraph in public. Please email me directly and I will go through it with you line by line. Whatever we find, I would rather fix it than debate it here. — Ellie, your host ## FAQ ### How quickly should restaurants reply to Airbnb reviews? Within 24 hours for anything below four stars and within a few days for the rest. Category sub-ratings (cleanliness, accuracy, check-in, communication) drive Superhost status more than the headline number. Consistency matters more than speed alone — a visible response rate reassures the next reader as much as any single reply. ### Can I get a bad Airbnb review removed? Only if it breaks the platform's content policy — fake, off-topic, defamatory, or containing personal data. A review that is simply harsh is not removable, and the reply is the tool you actually have. Airbnb removes responses that reveal guest personal information or that read as retaliatory. ### What should a restaurant never put in a Airbnb reply? Airbnb removes responses that reveal guest personal information or that read as retaliatory. Beyond policy, avoid re-litigating the facts in public: readers score the tone of the reply, not who was right. ### Should the reply be signed by a person? Host first name only — the platform's whole register is personal. An anonymous reply from "the team" reads as automated to the exact audience you are writing for, and it removes the accountability that makes a service-recovery reply work.