# Yell.com review reply templates

> Six Yell.com reply templates for UK service businesses — professional, local, and designed to build trust in Yell's business directory.

_Updated 2026-07-22 · By Elizabeth Davis_

Source: https://happyreplies.com/templates/platform/yell

## TL;DR

Yell.com reviews are public and permanent. Reply to every rating, keep the tone professional and local, and move specific complaints to email or phone without publishing contact details in the reply.

## Overview

Yell.com remains a high-trust directory for UK local services — tradespeople, cleaners, solicitors, clinics, and restaurants. A reply on Yell signals to searchers that the business is active and accountable. These templates are calibrated for that local-service context.

## Platform rules

- Business replies appear under the review on your Yell profile.
- Keep replies concise — long responses are truncated on mobile.
- Do not post email addresses or phone numbers directly in the reply.
- Reply to all star ratings, not just the negatives.
- Report fake or defamatory reviews through Yell's support team.

## Tone notes

Local British service voice: professional, warm, and direct. Mention the town or area only when it feels natural.

## Templates

### 5-star, local service

> _Review:_ Brilliant plumber, turned up on time and fixed the leak.

> _Reply:_ Cheers Tom — glad we got the leak sorted quickly. Give us a shout next time you need anything. — Marc

### 3-star, mixed job

> _Review:_ Good work but took longer than quoted.

> _Reply:_ Hi Priya — you're right, the job ran over the quote. I'd like to understand why. Please message us through Yell and I'll review the timing with you. — Marc

### 1-star, no-show

> _Review:_ Booked them and they never turned up.

> _Reply:_ Hi Sam — a no-show is a serious failure on our part. I can't see a booking under this name; please message us with the date and we'll investigate and make it right. — Marc, owner

### Price complaint

> _Review:_ More expensive than others in Manchester.

> _Reply:_ Hi — our quotes are itemised so you can see where the cost sits. Happy to walk you through it — message us and I'll send the breakdown. — Marc

### Fake / competitor

> _Review:_ Avoid — terrible service (no detail).

> _Reply:_ Hi — we can't match this review to any job we've done and have reported it to Yell. If you did use us, please message with the date so we can resolve it. — Marc

### Follow-up after rectification

> _Review:_ Came back and fixed the issue free of charge.

> _Reply:_ Thanks for updating us — we're glad we could put it right. Appreciate you giving us the chance. — Marc

## FAQ

### Can I remove a bad Yell review?

You can't delete it yourself. You can report reviews that breach Yell's guidelines (fake, defamatory, abusive) and reply professionally in the meantime.

### Should I put my phone number in the reply?

No. Yell profiles already display your number. Keep the reply on-platform and ask the reviewer to contact you through Yell or your website.

### How fast should I reply?

Within a few business days. Yell searchers often read the newest replies first.