# Zillow review reply templates for cleaning companies > Six Zillow review reply templates written for cleaning companies — the mechanics Zillow actually enforces, the review shapes cleaning companies actually get,… _Updated 2026-08-15 · By Elizabeth Davis_ Source: https://happyreplies.com/templates/platform/zillow/cleaning-service ## TL;DR On Zillow, reviews are tied to a transaction type — buyer, seller, or rental — and the reply should acknowledge which side of the deal it was. For cleaning companies that means practical and checklist-driven. Reference the actual room or task, never 'your experience'. ## Overview Cleaning services collect a specific set of review shapes, and Zillow handles replies differently to every other platform you are on. This page pairs the two: the mechanics of replying on Zillow, the complaints cleaning companies actually receive, and six templates you can adapt in a couple of minutes. ## What Zillow does with your reply - Reviews are tied to a transaction type — buyer, seller, or rental — and the reply should acknowledge which side of the deal it was. - Zillow reviews are the primary social proof in an agent's profile and are read alongside sold history. - You can request a review revision through Zillow's process, but the public reply is what prospective clients actually read. ## What Cleaning services reviews complain about - Missed areas on a standard clean - Different cleaner every visit - Timekeeping - Damage to surfaces or items - Cancellation and rescheduling policies ## Tone Practical and checklist-driven. Reference the actual room or task, never 'your experience'. Agent first name and brokerage. ## Policy Never disclose price, address, or negotiation detail in a public reply — it is a fair-housing and confidentiality risk. ## Templates ### Deep clean > _Review:_ The oven looked new again. Genuinely impressed. > _Reply:_ Hi Priya — the oven is the job that tells you whether a deep clean was real, so that is the compliment we want. — Rachel, Northside Realty ### Missed rooms > _Review:_ Skirting boards and the bathroom mirror were skipped. > _Reply:_ Hi Alex — skirting and mirrors are line items on the deep-clean checklist, so skipping them is a sign-off failure. We are re-cleaning both at no charge. If you will give us another go, reply here and I will look after it personally. — Rachel, Northside Realty ### Rotating staff > _Review:_ A different cleaner every week and none of them know the house. > _Reply:_ Hi Nadia — a rotating cleaner cannot learn a home. We have assigned a named regular to your slot with one fixed cover. — Rachel, Northside Realty ### Damage > _Review:_ A vase was chipped and nobody mentioned it. > _Reply:_ Hi Chris — damage we cause gets reported by us before you find it — that is the rule and it was broken here. Our insurance covers replacement. Please get in touch directly so we can close it out properly. — Rachel, Northside Realty ### Zillow-specific: the mechanics reply > _Review:_ Decent enough, but I have left this feedback before on Zillow and nobody responded. > _Reply:_ Hi Sam — thank you for coming back to this. You can request a review revision through Zillow's process, but the public reply is what prospective clients actually read. That is on us to use properly, and from this week every cleaning companie review here gets a named reply. — Rachel, Northside Realty ### Escalation without a public argument > _Review:_ Worst experience I have had with any of the cleaning companies around here. Avoid. > _Reply:_ Hi Jordan — a review this strong deserves a proper conversation rather than a paragraph in public. Please email me directly and I will go through it with you line by line. Whatever we find, I would rather fix it than debate it here. — Rachel, Northside Realty ## FAQ ### How quickly should cleaning companies reply to Zillow reviews? Within 24 hours for anything below four stars and within a few days for the rest. You can request a review revision through Zillow's process, but the public reply is what prospective clients actually read. Consistency matters more than speed alone — a visible response rate reassures the next reader as much as any single reply. ### Can I get a bad Zillow review removed? Only if it breaks the platform's content policy — fake, off-topic, defamatory, or containing personal data. A review that is simply harsh is not removable, and the reply is the tool you actually have. Never disclose price, address, or negotiation detail in a public reply — it is a fair-housing and confidentiality risk. ### What should a cleaning companie never put in a Zillow reply? Never disclose price, address, or negotiation detail in a public reply — it is a fair-housing and confidentiality risk. Beyond policy, avoid re-litigating the facts in public: readers score the tone of the reply, not who was right. ### Should the reply be signed by a person? Agent first name and brokerage. An anonymous reply from "the team" reads as automated to the exact audience you are writing for, and it removes the accountability that makes a service-recovery reply work.