# Free hotel review reply generator

> Draft replies to Google and hotel Google reviews that read as human, not corporate. Free, no sign-up.

_Updated 2026-07-07 · By Elizabeth Davis_

Source: https://happyreplies.com/tools/hotel-review-reply-generator

## TL;DR

Preset tuned for hotels, B&Bs, and short-stay properties. The draft references room number where mentioned, offers a specific fix, and signs from a named GM.

## Overview

Hotel replies fail when they read as corporate. This preset defaults to a first-person voice from a named GM and always references the specific room or stay detail if the reviewer gave one.

## Quick tips

- Sign from a named GM or owner, not "the management team".
- If they named a room, reference it — it shows you read the review.
- Offer one specific fix: a complimentary breakfast, a room upgrade on next stay.

## Example replies

### Room complaint

> _Review:_ Room 214 had thin walls.

> _Reply:_ Hi Sam — 214 is on the street side and does carry more noise than the rear rooms. Email hello@ourhotel.com with your next stay and I'll flag your file for the quieter wing. — Ellie, GM

### 5-star

> _Review:_ Room 402 has a view worth booking on its own.

> _Reply:_ Cheers Alex — 402 is my favourite too. I've flagged your file for it next stay. — Sam, GM

### Breakfast complaint

> _Review:_ Breakfast was underwhelming.

> _Reply:_ Hi Priya — new breakfast supplier landed in May and I'd like your read on it. Email hello@ourhotel.com and I'll add a complimentary breakfast to your next stay. — Sam

## FAQ

### Should I reply on Google or on booking sites?

Both. Google reviews influence local pack ranking; booking-site reviews influence conversion. Same reply framework, different platforms.

### How do I handle a review that names a specific staff member?

Positively — pass it along publicly and privately. Negatively — never name-defend or name-blame in public; move it offline.