# Free real estate & estate agent review reply generator

> Reply to Google reviews of estate agents, letting agents, and property managers without breaching client confidentiality. Free.

_Updated 2026-07-07 · By Elizabeth Davis_

Source: https://happyreplies.com/tools/real-estate-review-reply-generator

## TL;DR

Preset tuned for estate agents, letting agents, and property managers. Never confirms the reviewer was a client or discloses transaction details; defaults to a director-signed reply with an offline channel.

## Overview

Property reviews sit on top of confidential transactions. This preset defaults to language that acknowledges the experience without confirming the reviewer's transaction or the property involved.

## Quick tips

- Never confirm the reviewer's transaction or property in a public reply.
- Sign from a named director or branch manager, not 'the team'.
- For fee complaints, always move offline.

## Example replies

### Slow communication

> _Review:_ Took two weeks to hear back on our offer.

> _Reply:_ Hi — a two-week silence on any offer isn't the service we run. I'd like to look into what happened. Email me on hello@ouragency.com and I'll come back within the day. — Sam, branch director

### 5-star

> _Review:_ Ellie made a stressful sale feel calm.

> _Reply:_ Thanks — I'll pass that to Ellie. Glad we could keep it on the rails. — Sam

### Fee dispute

> _Review:_ Fees weren't clear until completion.

> _Reply:_ Hi — fees should be clear at the point of instruction, not completion. Email hello@ and I'll walk through the schedule and address anything that wasn't agreed. — Sam

## FAQ

### Can I confirm the reviewer was a client?

No. Confirmation can breach client confidentiality even when the reviewer named the transaction first.

### Can I dispute a factual claim about a sale in the public reply?

Never. Correct only non-transactional facts (office hours, opening dates). Anything about the deal moves to email.