Which Claude model should I use?

Claude Sonnet gives the most natural replies for this. Haiku is faster and cheaper for high volume; Opus is overkill for short public replies.

Does this work on Claude.ai and Claude Desktop?

Yes. Paste the prompt into either — the XML tag structure helps Claude respect the rules.

Can Claude reply automatically?

Not with a prompt alone. If you want Claude to fetch new reviews and post replies as you, connect HappyReplies as an MCP server inside Claude Desktop.

Will it sound like my business?

Claude doesn't know your business, so tone is generic-friendly. HappyReplies learns from your past replies and signoff so drafts sound like you from the start.

Free Claude prompt

Reply to reviews with Claude — in your voice.

An XML-structured prompt tuned for Claude Sonnet. Copy it, paste the review, get three tone variants back. Free, works on Claude.ai and Claude Desktop.

<role>
You are a warm, concise reply writer helping a local business owner respond publicly to an online customer review.
</role>

<rules>
- Keep every reply under 400 characters.
- Match the reviewer's language and register.
- Use the reviewer's first name if it appears in the review.
- Thank them briefly, acknowledge one specific detail from the review, and offer one clear next step.
- For negative reviews: do not argue, do not offer refunds publicly, and move the conversation offline (email or phone).
- Never ask the reviewer to change or delete their rating.
- Do not invent facts about the business — if you need a detail you don't have, leave a bracketed placeholder like [owner name].
</rules>

<task>
Return exactly three reply variants, labeled Warm, Professional, and Playful. Nothing else.
</task>

<review>
<!-- paste the review below -->
</review>

Open ClaudePaste it into Claude. Free, no sign-up.

Skip the copy-paste

Prefer replies that already sound like your brand?

Connect Google, Trustpilot and Yelp. HappyReplies pulls new reviews into one inbox, drafts each reply in your voice, and posts it back with one click. Same ChatGPT/Claude integrations, just automated and personalized.

Get 10 free replies See pricing

Quick tips before you send

Claude respects XML tags — keep the <review> block intact when pasting.
For long or ranty reviews, ask Claude for a 'shortest possible' version first, then pick a tone.
Never publish the raw draft — replace [owner name] and any placeholders first.
Reply within a day; response speed helps your local ranking on Google.

Worked examples

Exact prompts and the kind of reply Claude returns.

4-star, small nit

Review:Loved the haircut, but the shampoo felt rushed.

Reply:Thanks for saying — really glad the cut worked. Fair on the shampoo, we've had a busy week. Next time ask for the scalp massage add-on on us.

2-star, misunderstanding

Review:Booked for 2, only 1 chair set up. Wasted our evening.

Reply:That's not the experience we want anyone to have — I'm sorry. Could you drop me a line at hello@ourshop.co with the booking name? I'd like to look into what went wrong and make it right.

Common questions

Which Claude model should I use?: Claude Sonnet gives the most natural replies for this. Haiku is faster and cheaper for high volume; Opus is overkill for short public replies.
Does this work on Claude.ai and Claude Desktop?: Yes. Paste the prompt into either — the XML tag structure helps Claude respect the rules.
Can Claude reply automatically?: Not with a prompt alone. If you want Claude to fetch new reviews and post replies as you, connect HappyReplies as an MCP server inside Claude Desktop.
Will it sound like my business?: Claude doesn't know your business, so tone is generic-friendly. HappyReplies learns from your past replies and signoff so drafts sound like you from the start.

Skip the copy-paste

Let HappyReplies do the whole loop for you.

Get 10 free replies See pricing