Expedia
Expedia review reply templates
Expedia is one of the largest online travel agencies in the world. Your replies to guest reviews appear on your property listing and influence booking decisions. These templates are calibrated for hotels and lodging partners.
Expedia reply rules
- Replies must be submitted through Expedia Partner Central.
- Never include email addresses, phone numbers, or URLs in replies.
- Do not mention guest names or reservation details publicly.
- Keep replies concise and focused on the guest experience.
- Report inappropriate reviews through Expedia's partner support channels.
Tone notes
Warm, professional hospitality voice. Sign from a named GM or guest relations manager. Future travelers read these replies.
6 templates
1. 5-star, family stay
Review
"Perfect for our family vacation, staff was wonderful."
Reply
"Dear guest — thank you for the kind review. We're so glad your family enjoyed the stay and we'll share your feedback with the team. Warm regards, Sam, GM"
2. 3-star, amenities
Review
"Nice room but pool was closed for maintenance."
Reply
"Dear guest — thank you for the feedback. The pool closure was unfortunate timing, and we've updated our website to reflect maintenance schedules more clearly. Warm regards, Priya, guest relations"
3. 1-star, billing
Review
"Charged extra fees not disclosed at booking."
Reply
"Dear guest — unexpected fees are frustrating, and we take transparency seriously. Please contact us through Expedia Partner Central with your itinerary number and we'll review this immediately. Warm regards, Sam, GM"
4. Cleanliness complaint
Review
"Room was not cleaned when we checked in."
Reply
"Dear guest — a room that hasn't been cleaned at check-in is unacceptable. We've addressed this with housekeeping and would like to make it right. Please reach out through Partner Central. Warm regards, Priya"
5. Fake / no stay
Review
"Worst hotel I've ever stayed at."
Reply
"Dear guest — we don't have a record of a stay matching this review and have reported it to Expedia for verification. Warm regards, Sam, GM"
6. Return visit
Review
"Second stay was much better than the first."
Reply
"Dear guest — thank you for giving us another chance. We're delighted the second stay was a better experience. Warm regards, Sam, GM"
FAQ
- How do I reply to an Expedia review?
- Log in to Expedia Partner Central, navigate to the review, and submit your reply through the platform.
- Can I edit an Expedia reply after posting?
- No. Expedia replies cannot be edited after submission, so review carefully before posting.
- Should I reply to every Expedia review?
- Yes. Active, professional replies improve traveler confidence and can influence booking decisions.
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