Airbnb
Airbnb review reply templates
Airbnb reviews are central to a host's success. They affect search ranking, Superhost status, and guest confidence. These templates are written for hosts who want to reply professionally without breaching Airbnb's community standards or guest privacy.
Airbnb reply rules
- Hosts can reply to reviews within 30 days of the review being posted.
- Replies are public and visible on your listing.
- Never share guest contact information or booking details in a reply.
- Do not use replies to retaliate, argue, or solicit off-platform bookings.
- Flag reviews that violate Airbnb's policies through the Resolution Center.
Tone notes
Warm, personal, and host-like. Airbnb guests expect a human voice, not a corporate one. Acknowledge specifics without being defensive.
6 templates
1. 5-star, great stay
Review
"Amazing host, beautiful space, would definitely return."
Reply
"Thank you so much, Priya. It was a pleasure hosting you and we'd love to welcome you back anytime. — Sam"
2. 3-star, mixed feedback
Review
"Nice place but the Wi-Fi was spotty."
Reply
"Hi Chris — thank you for the honest feedback. We've upgraded the router since your stay and added a mesh extender. Hope to host you again. — Sam"
3. 1-star, cleanliness
Review
"Place was dirty and smelled like smoke."
Reply
"Hi Nadia — I'm really sorry the space wasn't up to standard. Cleanliness is something we take seriously, and we've addressed this with our cleaning team. I'd welcome the chance to make it right. — Sam"
4. House-rules issue
Review
"Host charged me for a broken glass I didn't break."
Reply
"Hi Alex — I understand your frustration. We follow Airbnb's resolution process for any damage claims and are happy to discuss this through Airbnb directly. — Sam"
5. Fake / retaliatory
Review
"Worst host ever, don't stay here."
Reply
"Hi — we don't have a record of hosting a guest matching this review and have reached out to Airbnb for support. — Sam"
6. Follow-up after hosting again
Review
"Second stay was even better than the first."
Reply
"So glad you came back, Jamie. Hosting you twice means a lot. See you next time. — Sam"
FAQ
- How long do I have to reply to an Airbnb review?
- Hosts have 30 days from when the review is posted to submit a public response.
- Can I ask a guest to change their Airbnb review?
- No. Airbnb prohibits any attempt to manipulate reviews, including asking guests to change or remove them.
- Should I reply to every Airbnb review?
- Reply to negative and mixed reviews, and a selection of positive ones. Consistent, thoughtful responses build trust with future guests.
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