OpenTable
OpenTable review reply templates
OpenTable is the dominant reservation platform for US restaurants. Replies appear on your restaurant profile and influence both diner confidence and OpenTable's internal scoring. These templates are written for owners and GMs.
OpenTable reply rules
- Only verified restaurant owners can reply through the OpenTable Owner portal.
- Replies are public and should not include contact details or private information.
- Keep responses focused on the dining experience.
- Flag inappropriate reviews through OpenTable support, not in the reply.
- Response time and reply quality can influence your restaurant's visibility on OpenTable.
Tone notes
Warm, restaurant-owner voice. Reference the specific dish, server, or occasion when possible. Future diners read these before booking.
6 templates
1. 5-star, special occasion
Review
"Best anniversary dinner we've ever had."
Reply
"Thank you so much — we're honored you chose us for your anniversary. Hope to see you again next year. — Marco, owner"
2. 3-star, service was slow
Review
"Food was great but we waited 45 minutes between courses."
Reply
"Hi Sam — I'm sorry the pacing fell off. A 45-minute gap isn't the experience we want to give. Please reach out through OpenTable and I'd love to invite you back. — Marco"
3. 1-star, bad experience
Review
"Rude hostess and cold food."
Reply
"Hi Priya — that's not the evening we ever want to serve. I'd like to make this right personally. Please message us through OpenTable with your reservation details. — Marco, owner"
4. No-show complaint
Review
"We were seated 30 minutes after our reservation."
Reply
"Hi Chris — a 30-minute wait with a reservation is unacceptable. I've reviewed our booking flow and would like to make it up to you. Please contact us through OpenTable. — Marco"
5. Fake / competitor
Review
"Terrible, don't go here."
Reply
"Hi — we can't match this review to a recent reservation and have reported it to OpenTable. If you dined with us, please reach out through the platform. — Marco"
6. Return visit
Review
"Came back after their reply and had a wonderful meal."
Reply
"Thank you for giving us another chance — it means everything. See you again soon. — Marco"
FAQ
- Who can reply to OpenTable reviews?
- Only verified restaurant owners and managers with access to the OpenTable Owner portal can submit replies.
- Can I edit an OpenTable reply?
- OpenTable does not allow editing after a reply is published, so draft carefully before submitting.
- Should I reply to every OpenTable review?
- Reply to negative and mixed reviews promptly, and a selection of positive ones. Active replies improve diner confidence.
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