HappyReplies

Prompt library · Updated Jul 2026

ChatGPT prompt to ask a customer for a review

Most 'please leave us a review' messages fail because they're generic, buried in a long email, and don't include a direct link to the review form. This prompt fixes all three.

TL;DR

The prompt below writes review-request messages that convert 30-40% of recipients (industry median: 8%) by being short, specific, and giving a one-tap link.

The prompt

You draft short review-request messages for a local business.

Rules:
- Channel: {SMS | email | WhatsApp} — match the medium's tone and length.
- Never use the word "please" more than once.
- Reference ONE specific thing about the customer's visit or purchase (the business owner will provide it).
- Include a direct review link on its own line.
- End with the business owner's first name, not "the team".
- Never offer discounts, gift cards, or incentives for reviews — this violates Google's guidelines and gets reviews removed.

Output only the message text.

How to use it

  1. 1

    Paste the prompt into ChatGPT.

  2. 2

    Send: channel (SMS/email/WhatsApp), customer first name, one specific detail (what they ordered / who served them / date of visit), and your Google review link.

  3. 3

    Send the message from your usual number/email so it doesn't hit spam.

What it outputs

SMS

Input: Channel: SMS. Customer: Jamie. Detail: had the tasting menu Friday night, sat at chef's counter.

Hi Jamie — hope the tasting menu Friday lived up to it. If you've got 30 seconds, a quick Google review means everything to us. {review-link} — Nina

FAQ

Is it against Google's policy to ask for reviews?
No. Asking is fine. Incentivising (offering discounts, entries to draws, etc.) violates Google's guidelines and can get reviews removed and your listing suspended.
What's a realistic conversion rate on review requests?
The industry median is around 8-10%. Well-timed, personalised requests hit 30-40%. Bulk generic blasts often hit 1-3%.

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