Electricians
Electrician review reply templates (6 real examples)
Electricians are judged on paperwork and safety more than on price. Reference the certification body (NICEIC, NAPIT, etc.) that your practice sits under where it fits.
What electricians get reviewed on
- Fault returned after work
- EIC/EICR certificate delay
- Price above quote
- Availability
Tone notes
Owner-signed, referencing the certification body and guarantee.
6 templates
1. 5-star, rewire
Review
"Full house rewire, tidy work and on time."
Reply
"Hi Sam — full rewires are the ones we plan hardest. Glad the timeline held. — Marc, owner"
2. Fault returned
Review
"Socket tripped again a week after the callout."
Reply
"Hi — a fault that returns inside a week is on us. NICEIC workmanship is guaranteed 12 months. Reply here and we'll come back at no charge. — Marc"
3. Certificate delay
Review
"Waited two weeks for the certificate."
Reply
"Hi Jamie — two weeks for a certificate isn't the service we run. From this month certs go out within 48 hours or the callout is refunded. Yours is emailed today."
4. Price above quote
Review
"Quote was £320, invoice was £410."
Reply
"Hi — variance above quote should have been a phone call before the extra work. Please email marc@ourelectrics.co.uk with the quote and I'll review it personally."
5. Availability
Review
"Couldn't get anyone out for a week."
Reply
"Hi Chris — a week for a non-emergency booking is our current lead time; emergency call-outs are same-day. Sorry it wasn't quicker for you."
6. Staff praise
Review
"Aisha turned up on time and explained everything."
Reply
"Hi Priya — Aisha will love this. — Marc"
FAQ
- Should electricians reference their certification in a reply?
- Yes when the review touches on safety or paperwork. It signals trust to future customers scanning replies.
- How to handle certificate delays in a reply?
- Own the delay, name the new SLA, and send the certificate that day.
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