Gyms and personal trainers
Gym and personal-trainer review reply templates
Gyms and PT studios have long member relationships and short review patience. Replies should be warm to the wins and clean to the billing rows.
What gyms and personal trainers get reviewed on
- Overcrowding at peak
- Direct-debit and cancellation disputes
- Cleanliness of showers
- Trainer swap
- Induction not booked
Tone notes
Manager or head coach voice, member-first, precise on billing.
6 templates
1. 5-star, transformation
Review
"Six months in and down two dress sizes."
Reply
"Hi Priya — six months of consistent turning-up is the whole thing. Well done you. — Nadia, manager"
2. Crowded peak
Review
"Impossible to get on a squat rack at 6pm."
Reply
"Hi Sam — 6pm is our tightest hour and we've added a second rack from this month. Off-peak hours are much quieter — 10-4 and after 8pm."
3. Direct-debit dispute
Review
"Charged after I cancelled."
Reply
"Hi Chris — a charge after cancellation is a billing fail, not a policy. Please email members@ourgym.co.uk with the cancellation date and I'll process the refund personally. — Nadia"
4. Cleanliness
Review
"Showers not clean enough for a premium gym."
Reply
"Hi — showers on hourly checks is the standard and we've been slipping on Saturdays. That's on the rota from this week. Sorry it wasn't up to it."
5. Trainer swap
Review
"My PT left, no one told me."
Reply
"Hi Jamie — a PT leaving without a handover is on us. From this month, any coach change goes out by email with two alternative coaches to trial free. — Nadia"
6. Induction not booked
Review
"Signed up and never got the induction."
Reply
"Hi Alex — the induction booking clearly slipped. Reply here or email members@ourgym.co.uk and I'll book it this week personally."
FAQ
- Should a gym engage with cancellation rows in public?
- Briefly and neutrally. Confirm the policy exists, invite the member to email, resolve privately.
- How to handle overcrowding complaints?
- Name the peak, name the fix, and point to off-peak alternatives. Never argue that the gym isn't busy — the reviewer was there.
Draft it in seconds
Paste a review, get a reply
Our free generator is preset for gyms and personal trainers. No sign-up.
Open the generator