Hair salons
Hair salon review reply templates (6 real examples)
Salons live on repeat business. The reply is read by the next colour client comparing you to the salon down the road; treat every reply as a shop-window tour.
What hair salons get reviewed on
- Colour off-reference
- Cut different from the photo
- Wait past appointment
- Stylist changed last minute
- Price surprise
Tone notes
Warm, first-name, stylist-signed when possible. Never blame the client's hair.
6 templates
1. 5-star, loyal client
Review
"Third year with Priya, still the best colour I've ever had."
Reply
"Hi Nadia — three years of colour with Priya is a compliment to both of you. She'll be beaming. See you at the next appointment. — Ellie, owner"
2. Colour off-reference
Review
"Colour came out much brassier than the reference I brought in."
Reply
"Hi — colour off-reference is a free fix within seven days. Reply here or call the salon and I'd like our senior colourist to put it right. — Priya, owner"
3. Cut vs photo
Review
"Nothing like the photo I showed her."
Reply
"Hi Chris — a cut that doesn't match your reference is a fix we do free. Reply here or email hello@oursalon.com and I'll book you in with our senior stylist this week. — Sam"
4. Wait past appointment
Review
"Booked at 2pm, wasn't seen until 2:40."
Reply
"Hi Priya — 40 minutes past your booking is not the appointment you booked. A colour correction ran long that day and we should have called you earlier. Your next cut is on us."
5. Price surprise
Review
"Ended up paying £30 more than the price list."
Reply
"Hi — our price list quotes the base service; long or thick hair carries a supplement and it should be flagged at consultation, not the till. I've re-briefed the team on this today. Please email me for a review."
6. Stylist swap
Review
"Turned up and my usual stylist was off, no one told me."
Reply
"Hi Sam — a stylist change without warning is a fail we've been fixing. From this month, any change goes out by text 24 hours ahead. Sorry we caught you out."
FAQ
- Should a salon offer a free redo in the reply?
- Yes, if the complaint is technical (colour off-reference, cut mismatch). Not for taste disputes.
- How long should a salon reply be?
- Two to three sentences, first-name, one specific offer.
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