Plumbers
Plumber review reply templates (6 real examples)
Plumbers convert on reviews more than almost any trade. Replies should sound like the guy who came to the door, not the office.
What plumbers get reviewed on
- Leak returned within days
- Mess left in kitchen or bathroom
- Price higher than quote
- Missed appointment window
Tone notes
Owner-signed, first name, referencing the 12-month workmanship guarantee.
6 templates
1. 5-star, emergency
Review
"Burst pipe on a Sunday night, they came out inside the hour."
Reply
"Hi Priya — Sunday nights are why the on-call rota exists. Glad Dave got there in time. — Dave, owner"
2. Leak returned
Review
"Pipe leaked again a week later."
Reply
"Hi Jamie — a repair that fails in a week is on us. Our work is guaranteed for 12 months. Reply with a good time and we'll come back out at no charge. — Dave"
3. Mess left
Review
"Fixed the leak but left the kitchen a mess."
Reply
"Hi Jamie — a clean finish is part of the job. I've covered this with the crew and updated our end-of-visit checklist. If you'd like us back to sort the kitchen, that's on me. — Dave"
4. Price higher than quote
Review
"Quote was £180, bill came in at £240."
Reply
"Hi — a bill £60 above quote should have been a phone call before the extra work started. Please email dave@ourplumbing.co.uk with a copy of the quote and I'll review it personally. — Dave, owner"
5. Missed appointment window
Review
"Booked between 10-12, no one arrived until 2."
Reply
"Hi Chris — a two-hour overrun on a booked window is a two-hour hole in your day. From this month we're calling every customer as soon as a job runs over. Sorry it was you."
6. Staff praise
Review
"Marc explained everything, no upsell."
Reply
"Hi Sam — no-upsell is the shop we're trying to run. Marc will love this. — Dave"
FAQ
- Should a plumber offer a free re-visit in the reply?
- Yes if the repair failed inside your guarantee period. State the guarantee in the reply — future customers read it as a promise.
- Can I dispute a quote in the reply?
- Not in the numbers. Move to a direct email and address the numbers there.
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