Roofers
Roofer review reply templates
Roofing is a high-ticket trade with high review scrutiny. Replies work best when they name the specific fix, own the warranty, and never argue about the weather.
What roofers get reviewed on
- Leak after a repair
- Quote versus final invoice
- Site cleanup and nails on drive
- Insurance-claim liaison
- Weather rebooking
Tone notes
Owner or operations lead. Confident, warranty-first, direct email in every reply.
6 templates
1. 5-star, full re-roof
Review
"Great job on the full re-roof, tidy team."
Reply
"Hi Sam — thank you. A tidy site on a re-roof is half the job in my book. — Mike, owner"
2. Leak after repair
Review
"Roof leaked again after they fixed it."
Reply
"Hi Priya — a leak after a fix is what our warranty exists for. I'll have a team out this week at no charge. Email mike@ourroofing.co.uk. — Mike, owner"
3. Quote overrun
Review
"Quote was £3,000, ended up paying £4,500."
Reply
"Hi Chris — that variance should have come to you as a written change-order before we did the work. Email mike@ourroofing.co.uk and I'll review the paperwork. — Mike"
4. Cleanup issue
Review
"Found roofing nails in the drive after they left."
Reply
"Hi Jamie — nails on a drive is a magnet-sweep failure at handover. We'll be out this week to sweep and I'll credit any tyre damage. Email mike@ourroofing.co.uk. — Mike"
5. Insurance liaison
Review
"Slow to send paperwork to my insurer."
Reply
"Hi Nadia — insurance turnaround is our target-48-hours and any miss is on us. Email mike@ourroofing.co.uk with your claim reference and I'll follow up personally. — Mike"
6. Weather rebooking
Review
"Rescheduled three times because of rain."
Reply
"Hi Alex — three reschedules is beyond weather. From this month we book weather-contingency days in your slot so it doesn't keep moving. Sorry it was you. — Mike, owner"
FAQ
- Should a roofer publish the warranty terms in a reply?
- Reference the warranty by length and outcome. Full terms stay in the quote and the private follow-up.
- Can we dispute a leak-recurrence review?
- Never in public. Own the callback under warranty, resolve in private, ask for an updated review after.
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