Guide · Updated Jul 2026
How to reply to Airbnb reviews (public response guide)
Airbnb's mutual review system is unforgiving — you only get one shot to respond publicly. Here's how to make it count without triggering a policy violation.
TL;DR
You have 30 days from the review's publication to post a public response. Keep it short, factual, and never mention specifics that identify the guest. Retaliatory reviews violate Airbnb policy.
Step by step
- 1
Open the review within 30 days
Airbnb.com → Profile → Reviews about you. After 30 days the response option disappears.
- 2
Never name the guest specifically
Airbnb's Content Policy prohibits identifying details. 'The guest' or 'you' — not first names or booking specifics.
- 3
Address facts, not feelings
Correct factual inaccuracies calmly. Emotional replies harm your Superhost eligibility.
- 4
Skip the response for glowing reviews
Most experienced hosts skip responses to 5-stars — a quiet review speaks louder than a defensive one.
FAQ
- Can Airbnb remove a review?
- Only if it violates the Content Policy — hate speech, extortion, or a mutual booking-error (guest booked wrong dates).
- Does a public response affect Superhost status?
- Not directly — it's response rate on messages that counts, not review responses.
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