Free tool
Free hotel review reply generator
Hotel replies fail when they read as corporate. This preset defaults to a first-person voice from a named GM and always references the specific room or stay detail if the reviewer gave one.
Free — no card, no sign-up.
Quick rules
- Sign from a named GM or owner, not "the management team".
- If they named a room, reference it — it shows you read the review.
- Offer one specific fix: a complimentary breakfast, a room upgrade on next stay.
Example drafts
Room complaint
Review
"Room 214 had thin walls."
Reply
"Hi Sam — 214 is on the street side and does carry more noise than the rear rooms. Email hello@ourhotel.com with your next stay and I'll flag your file for the quieter wing. — Ellie, GM"
5-star
Review
"Room 402 has a view worth booking on its own."
Reply
"Cheers Alex — 402 is my favourite too. I've flagged your file for it next stay. — Sam, GM"
Breakfast complaint
Review
"Breakfast was underwhelming."
Reply
"Hi Priya — new breakfast supplier landed in May and I'd like your read on it. Email hello@ourhotel.com and I'll add a complimentary breakfast to your next stay. — Sam"
FAQ
- Should I reply on Google or on booking sites?
- Both. Google reviews influence local pack ranking; booking-site reviews influence conversion. Same reply framework, different platforms.
- How do I handle a review that names a specific staff member?
- Positively — pass it along publicly and privately. Negatively — never name-defend or name-blame in public; move it offline.