Guide · Updated Jul 2026
How to reply to Booking.com guest reviews
Booking.com weights review score heavily in search placement. Fast, factual replies signal an attentive property and often nudge guests to update their rating.
TL;DR
Sign in to the Booking.com Extranet → Guest Reviews. You can reply publicly to any review. Replying within 7 days keeps you eligible for the Property Review Score highlights.
Step by step
- 1
Open the Extranet
admin.booking.com → Guest Reviews. Filter by 'needs reply' to work through the queue.
- 2
Reply within 7 days
Faster replies get higher placement weight in Booking's response-time metrics.
- 3
Address the sub-scores
Booking guests rate cleanliness, staff, comfort, value, location, facilities separately. Address the specific low sub-score, not just the headline.
- 4
Never argue about the rating
Guests occasionally rate '6' while writing a rave review. Don't correct them publicly — thank them and move on.
FAQ
- Can I get a Booking.com review removed?
- Only for policy breaches (offensive language, personal data, extortion). Use the 'Report review' link — Booking's moderation team decides.
- Does my reply affect the review score?
- The score itself doesn't change, but response rate and time affect your search placement.
Free tool
Free hotel review reply generator
Draft replies to Google and hotel Google reviews that read as human, not corporate. Free, no sign-up.
Try it free