Cleaning services
Cleaning service review reply templates
Cleaning reviews are visual — the reviewer has photographic memory of the one thing you missed. Replies work best when they name that thing back, own it, and offer a specific comeback.
What cleaning services get reviewed on
- Missed spots
- Damaged items
- No-show cleaners
- Rescheduling
- Deep-clean under-delivered
Tone notes
Owner or operations-lead voice. Concrete, no jargon, always a direct email.
6 templates
1. 5-star, regular clean
Review
"Third month with them and the place has never looked better."
Reply
"Hi Priya — three months of consistency is the whole thing. Thank you. — Ellie, owner"
2. Missed spots
Review
"Skirting boards weren't touched."
Reply
"Hi Sam — skirting boards are on our standard checklist and it's a miss. We'll send a team back this week at no charge. Email hello@ourcleaners.com to book. — Ellie"
3. Damaged item
Review
"Broke a lamp and never mentioned it."
Reply
"Hi Chris — a broken item that isn't flagged is a serious failure. Please email hello@ourcleaners.com with a photo and I'll process a replacement personally. — Ellie, owner"
4. No-show
Review
"Cleaner never turned up."
Reply
"Hi Jamie — a no-show is unacceptable. From this month every job is tracked live and we escalate at the 15-minute mark. Please email hello@ourcleaners.com so I can rebook and refund. — Ellie"
5. Deep-clean under-delivered
Review
"Booked a deep clean, feels like a standard."
Reply
"Hi Nadia — a deep clean that reads as a standard is a scope failure. Please email hello@ourcleaners.com and I'll send a supervisor round to walk the property with you. — Ellie"
6. Rescheduling
Review
"Rescheduled twice in one month."
Reply
"Hi Alex — two reschedules is disruptive and not the standard. I've assigned you a fixed team from next month. Email hello@ourcleaners.com to confirm. — Ellie"
FAQ
- Should a cleaning service offer a free re-clean in a public reply?
- Yes, when the miss is clearly a checklist item. Offering nothing on a legitimate miss reads worse than the miss itself.
- How to handle damage claims in public?
- Take responsibility for reviewing it, route to email, never dispute in public. Your insurance and complaint policy will handle the rest.
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