Free tool
Free dental practice review reply generator
Healthcare reviews are a compliance minefield. This preset defaults to language that acknowledges the experience without confirming patient status or discussing treatment — the two things that get practices in trouble with regulators.
Free — no card, no sign-up.
Quick rules
- Never confirm the reviewer was a patient.
- Never discuss treatment, diagnosis, or clinical detail in a public reply.
- Move every clinical complaint to a private channel — email or phone.
Example drafts
Wait complaint
Review
"Waited 40 minutes past my appointment."
Reply
"Hi — a 40-minute wait past a specific appointment time isn't the practice we want to run. We've moved to a 15-minute buffer between complex appointments. — Sam, practice manager"
Kind team, 5-star
Review
"Dr Patel is brilliant with anxious patients."
Reply
"Thanks — we'll pass this along. Glad the visit went well. — Sam, practice manager"
Cost complaint
Review
"The bill was much higher than expected."
Reply
"Hi — a surprise bill is a communication failure on our side. From this month every treatment over £150 gets a written estimate before we start. Please email hello@ourpractice.com if you'd like to discuss. — Sam"
FAQ
- Can I confirm the reviewer was a patient?
- No. GDC in the UK and HIPAA in the US both treat any confirmation of patient status as a breach. The generator's preset never confirms.
- Can I ask a patient to remove or update a review?
- You can offer to discuss offline. You cannot ask for a rating change; both GDC and Google's own guidelines forbid it.
- What if the review is factually wrong?
- Correct only non-clinical facts (opening hours, location). Never argue clinical facts in a public reply.