Free tool
Free Etsy review reply generator
Etsy only lets sellers reply to reviews of 3 stars or fewer, and replies are permanent. This generator drafts warm, professional, policy-safe responses for handmade and vintage sellers.
Free — no card, no sign-up.
Quick rules
- Only reply to reviews of 3 stars or fewer.
- Never offer incentives or ask for review changes.
- Move order specifics to Etsy Messages.
Example drafts
3-star, shipping delay
Review
"Item is lovely but arrived two weeks late."
Reply
"Hi Chris — I'm sorry the shipping took longer than expected. Please message me through Etsy and I'll make it right. — Sam, maker"
1-star, defective
Review
"Arrived broken and seller didn't respond."
Reply
"Hi Nadia — a broken arrival and no response from me is unacceptable. Please message me through Etsy with a photo and I'll replace or refund today. — Sam, maker"
Custom order issue
Review
"Custom order wasn't what I asked for."
Reply
"Hi Alex — I'm sorry the custom piece didn't match what you had in mind. I'd love to rework it with you. Please message me through Etsy. — Sam"
FAQ
- Is this free?
- Yes — no sign-up, no card.
- Can I reply to a 5-star Etsy review?
- No. Etsy only allows replies to reviews of 3 stars or fewer.
- Can I delete my Etsy reply?
- No. Etsy replies are permanent.