Free tool
Free Feefo review reply generator
Feefo reviews are tied to real transactions, so replies carry extra weight. This preset drafts professional, solution-focused replies for retail, finance, and service brands using Feefo.
Free — no card, no sign-up.
Quick rules
- Address the specific feedback, not generic marketing.
- Never offer incentives in exchange for changing a review.
- Sign from customer care or a named representative.
Example drafts
1-star, product fault
Review
"Stopped working after a week."
Reply
"Hi — a product failing after a week is a warranty issue. Please contact us with your order number and we'll replace or refund immediately. — Priya, customer care"
3-star, delivery
Review
"Product fine but courier left it in the rain."
Reply
"Hi — leaving a parcel in the rain is not acceptable. We've raised this with the carrier. Please contact us if the item was damaged. — Priya"
5-star, verified
Review
"Fast delivery and great product quality."
Reply
"Thank you — we're glad the delivery was quick and the quality matched your expectations. — Priya, customer care"
FAQ
- Can I ask a Feefo reviewer to update their feedback?
- No. Feefo prohibits incentivising or requesting changes to reviews.
- How are Feefo reviews verified?
- Feefo invites customers to review after a verified purchase or service interaction.
- Is this free?
- Yes — no sign-up, no card.