Free tool
Free gym & fitness studio review reply generator
Fitness reviews are usually about one of four things. This preset defaults to a manager-signed reply that owns the specific issue and offers a real fix.
Free — no card, no sign-up.
Quick rules
- Sign from a named manager or head coach.
- For billing complaints, move offline immediately — never quote membership prices in public replies.
- Cleanliness complaints deserve a specific change, not a generic apology.
Example drafts
Cleanliness
Review
"Showers were grim on Saturday."
Reply
"Hi Alex — Saturday grim is on us; the deep-clean rota slipped. New Saturday cleaner starts this weekend. Message me on hello@ourgym.com and I'll credit your next month. — Sam, manager"
Billing
Review
"Charged me for a month after I cancelled."
Reply
"Hi Priya — a charge after cancellation is a straight refund. Email hello@ with your member ID and I'll process it today. — Sam, manager"
5-star, class
Review
"Marta's spin class is the best in London."
Reply
"Cheers Tom — Marta will get a coffee for that. She's added a Wednesday 6pm from October. — Sam"
FAQ
- Should I discuss membership pricing in a reply?
- No — pricing lives on your site or in a private message. Public replies get too much drift from prospective members.
- How do I handle a review about an ex-member's bad experience two years ago?
- Acknowledge, note the change since, and invite them to see for themselves with a free week.