Free tool
Free restaurant review reply generator
The generator uses a hospitality-specific preset: it knows the difference between a service issue and a kitchen issue, and defaults to a signature from a floor role (owner, head chef, GM) rather than a corporate voice.
Free — no card, no sign-up.
Quick rules
- Sign off from a person on the floor — owner, GM, head chef.
- Reference the specific dish or dish family the reviewer named.
- Move any kitchen complaint offline; it's rarely fixable in a public reply.
Example drafts
Kitchen issue
Review
"Pasta was lukewarm."
Reply
"Hi Priya — lukewarm pasta is a kitchen fail, not a bad night. Spoken to the pass. Give us another chance and I'll cook it myself. — Marco, head chef"
Service, 3-star
Review
"Food great, waited 20 minutes to order."
Reply
"Hi Sam — the wait to order is the wait that matters. Email me and I'll book you a table with priority service next time. — Marco"
5-star
Review
"Tagliatelle was unreal."
Reply
"Cheers Alex — I'll pass that to the pasta section. Come back for the truffle special in September. — Marco"
FAQ
- Does this work for cafes and bars too?
- Yes. The preset covers hospitality broadly — restaurants, cafes, bars, gastropubs, coffee shops.
- Should the head chef or the owner reply?
- Whoever is closest to the specific issue. Kitchen complaints: head chef. Service complaints: GM or owner.
- How do I handle allergen-related complaints?
- Never discuss allergens in a public reply. Acknowledge, apologise for the experience, and move the conversation to email immediately.