Free tool
Free Trustpilot review reply generator
Trustpilot is one of the most visible review platforms for online businesses. Replies should be fast, factual, and never incentivize review changes. This generator drafts guideline-friendly responses.
Free — no card, no sign-up.
Quick rules
- Reply within 24 hours for best impact.
- Never ask the reviewer to change or remove their review.
- Include a clear offline next step for service recovery.
Example drafts
1-star, product fault
Review
"Item broke after one use."
Reply
"Hi — that's not acceptable. Please contact us with your order number and we'll replace or refund immediately. — Priya, customer care"
3-star, delivery
Review
"Late delivery, product was fine."
Reply
"Hi — I'm sorry the delivery was late. We've switched couriers and would like to make this up to you. Please contact us with your order number. — Priya"
5-star, verified
Review
"Excellent customer service and fast shipping."
Reply
"Thank you — we're glad the service and shipping matched your expectations. — Priya, customer care"
FAQ
- Is this free?
- Yes — no sign-up, no card.
- Can I flag a fake Trustpilot review?
- Yes. Use Trustpilot's flagging process for reviews that violate their guidelines.
- Should I reply to every Trustpilot review?
- Yes. Active replies improve trust and conversion rates.